Refund Policy
Marigold Butterfly Limited
Last Updated: 01 January 2026
Physical Products (Books, Notebooks & Journals)
All physical products sold through Marigold Butterfly are printed and fulfilled by Amazon KDP.
- Refunds, returns, and exchanges are handled directly by Amazon
- Customers must follow Amazon’s refund and return policies
- Marigold Butterfly Limited does not process physical product refunds directly
Creative & Publishing Services
Due to the customized nature of our services:
- All service fees are non-refundable once work has begun
- Refunds are not provided for completed or partially completed services
- Any exceptions must be agreed upon in writing prior to project start
Cancellations
If a project is canceled before work begins, a partial or full refund may be considered at our discretion.
UK Consumer Rights
Nothing in this Refund Policy affects your statutory rights under the UK Consumer Rights Act 2015.
Physical Products
All physical products (books, notebooks, and journals) are printed and fulfilled by Amazon KDP. As such:
- Returns and refunds are handled in accordance with Amazon’s UK refund policy
- Customers must contact Amazon directly for returns or defective items
Digital & Creative Services
In accordance with UK consumer law:
- Once a service has begun with your consent, refunds are not available
- This applies to custom services such as publishing, editing, design, and ghostwriting
Contact for Refund Questions
For clarification regarding refunds or services:
Email: [email protected]